Wells Fargo dining services navigates the pandemic with generosity


Wells Fargo runs a complete of 45 cafés plus micro markets and different meals venues on 24 campuses throughout the U.S. What occurs when the overwhelming majority of the workers who usually eat at them aren’t on campus anymore?

For Wells Fargo, the coronavirus pandemic has been a time to retrofit and reimagine their meals methods and to look at new choices for the longer term, says Kimberly Bertz, head of office companies and expertise. However first, they wanted to be sure that the in-person foodservice expertise was secure.

“The mantra that we’ve had, the precept that we adopted from the very starting throughout Wells Fargo for all of our COVID response and restoration work, is ‘worker security first,’” she says.

They modified the format of their cafés, eradicating shared foodservice stations corresponding to salad bars. In addition they applied social distancing, enhanced their cleansing protocols, and moved to single-serve meals and individually packaged gadgets, corresponding to napkins and straws.


To help their onsite employees, the corporate provided staff with 2.3 million free meals via the top of 2020.

As soon as security measures have been in place, they supplied in-person staff of each Wells Fargo and staff of their service distributors with free meals all through 2020. Throughout this system, they provided staff with 2.3 million free meals. As a result of it was “a extremely unsure time for everyone,” Bertz says, additionally they ensured their distributors that there could be no adjustments to their jobs or staffing.

When it’s not a pandemic, Wells Fargo serves about 25,000 worker meals each day. Since 200,000 of Wells Fargo’s 265,000 staff are working remotely, that quantity has dropped to between 7,000 and eight,500 meals per day.

Thirty-five cafés have remained open. Wells Fargo companions with Compass Group and Sodexo, whose staff execute all meals operations. The distributors created a rotating menu of grab-and-go choices, primarily salads and sandwiches.

One café affords burgers (quarter-pounder, hen or veggie) or grilled hen sandwiches with sides corresponding to candy potato fries, tater tots or french fries. A build-your-own venue permits staff to decide on a protein (fried tofu, grilled hen or sautéed shrimp), seasonal greens, housemade dressing and an array of toppings. Many venues provide pre-packaged choices, all made in-house. Bertz says the distributors have additionally held days devoted to pizza, pasta or tacos to combine it up for the workers.

“[Our vendors] made it inventive and enjoyable and the workers completely adore it,” Bertz says. “We’re taking good care of our important employees within the workplace and so they really feel it via the meals.”


Wells Fargo contracts with one in every of its meals distributors on a per-meal foundation to permit the provider to make use of three of its café kitchens as commissary kitchens. They might proceed the association into the longer term.

Wells Fargo additionally partnered with affiliate organizations throughout the nation to offer meals to individuals who wanted them most. “Meals insecurity was changing into an more and more seen matter,” Bertz says, “so we took that chance to donate meals into the communities. It simply made sense to make use of our sources to assist.”

They donated 230,000 meals via 15 affiliate organizations in 9 states. Nearly half of these websites are meals banks and starvation reduction organizations related to one in every of their most vital companions, Feeding America. Foodservice staff ready, boxed and delivered meals similar to these served in Wells Fargo cafés. Compass Group additionally coordinated donations to the trouble from a few of its suppliers.

Turning their consideration to inside infrastructure, Wells Fargo got here up with an progressive use for kitchen area that may in any other case be sitting idle. Since one in every of their foodservice suppliers wanted a commissary kitchen to arrange meals for different prospects—and the corporate is within the uncommon place of getting full kitchens at every of its cafés—they determined to contract with them on a per-meal foundation.

The association, which takes place at three of their places, “permits the provider to flex quantity based mostly on their different purchasers’ demand.” It has stretched their desirous about the usage of their kitchens. They might proceed this system previous the pandemic, and presumably develop it.

As the corporate begins to slowly ease restrictions and convey extra staff again in 2021, Wells Fargo is the perfect steps to make sure worker security, corresponding to secure methods to open up restricted café seating. They’re additionally contemplating methods to localize staff’ meals experiences via in-office kiosks or meals supply to a number of flooring.

Previous to the pandemic, Wells Fargo didn’t provide meal supply. However in 2020 they created a supply program to permit those that work in buildings with 50 or extra onsite staff to have meals dropped. It’s been a giant success.

They’d prefer to develop meal supply via a cell app to present staff a touchless ordering choice and elevated capability to regulate their very own foodservice experiences. “From a future perspective,” Bertz says, “we expect that’s one thing staff are actually going to love.”


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