MONUMENT • Christian Brothers Automotive in Monument was the co-recipient the Tri-Lakes Chamber of Commerce’s 2020 Enterprise Individual of the Yr award.
Monument nonprofit Tri-Lakes Cares nominated Kyle and Carrie Baker, homeowners of the store, as 2019 Enterprise Individual of the Yr on the Tri-Lakes Chamber Annual Awards dinner. They had been co-winners with Steve Fisher of Heartland Join, with the award introduced on the Chamber dinner in November.
The award is introduced yearly to honor companies within the space based mostly on the yr’s accomplishments, neighborhood involvement, volunteerism and social accountability. These are all points which have outlined the stroll of Kyle and Carrie Baker.
“This recognition carries an immense quantity of that means to us,” Kyle Baker mentioned. “It not solely acknowledges our dedication to our neighborhood and moral enterprise practices however the cornerstones upon which we had been based.”
The Bakers traveled from Texas to Colorado in December 2013 for the start of their granddaughter and stayed for the primary birthday of their grandson. Quickly they started to search for a home and plan a transfer to the world.
On the time, Kyle Baker was on the brink of retire from his service within the U.S Navy in 2013. The couple aspired to enter discipleship coaching and had been additionally on the lookout for a part-time enterprise.
Kyle Baker quickly did analysis on Christian Brothers Automotive and its vetting course of, though he doesn’t bear in mind what made him consider it since he’d solely seen one or two places in Texas. Kyle and Carrie attended a daylong occasion throughout which each firm and potential franchisees decided if the endeavor is an effective match.
The Bakers had been within the course of of shopping for a house in Monument when all the pieces fell into place for them to be authorised for a Christian Brothers franchise.
“It turned out the Monument retailer, which was the primary retailer in Colorado, was accessible on the market,” Kyle Baker mentioned. “That labored out very well.”
Baker mentioned the Monument location was not doing nicely on the time they purchased the franchise, however presently meets with excessive success due to its devoted crew of workers.
Retirement appeared to evade Baker, who went from navy service straight to proudly owning a enterprise.
“I retired in 2014 on July 3 and took over the shop on July 7, so I actually didn’t do retirement proper,” Baker mentioned.
Discipleship coaching additionally fell away from the Bakers’ aspirations. Nevertheless, their involvement in discipleship was elevated in a brand new method. As a substitute of coaching, Baker and his spouse at present are the only real supply of funding for a discipleship faculty in India.
“God has made us accessible for that, and we’ve in all probability been simpler that method then we’d have been,” Kyle Baker mentioned.
The couple additionally provides again to the Monument neighborhood. The shop has made native nonprofit Tri-Lakes Cares a benefactor in a few methods. The shop has a “dip jar,” wherein clients can “dip” their credit score or debit card to make a $15 donation and, in flip, the shop will low cost their invoice for service by $30. The donation goes straight to Tri-Lakes Cares with out the shop having to deal with the transaction. To this point, this system has raised simply over $6,000 because of Christian Brothers and their clients.
The shop has additionally been recognized to repair up autos which clients might now not want and donate them to Tri-Lakes Cares to do with nonetheless the group sees match.
“Most lately, a donated Jeep wanted main restore work together with a brand new steering column and a brand new starter. They partnered with Low cost Tires to place new tires on the automobile and held the automobile of their parking zone till we had been capable of get the title transferred to the consumer,” mentioned Christine Bucher, improvement specialist for Tri-Lakes Cares, in an e mail.
Moreover, the enterprise has supplied free oil change occasions and preventative upkeep to Tri-Lakes Cares shoppers previously, totaling practically $7,000 price of in-kind donations, Bucher mentioned.
“It’s superb to volunteer your time and see the influence on individuals who need assistance,” Baker mentioned.
Baker didn’t have a lot expertise within the automotive service business previous to taking on possession of the Christian Brothers Monument retailer. As a youth, he labored delivering elements for McCoy Chevrolet in La Junta, Colo., however that was the extent of his background, till lately. Baker focuses on making certain that clients are handled the identical method he himself would need to be handled, he mentioned.
Baker credit the success of the Monument retailer to their workers and the main focus of Christian Brothers being extra on the facet of customer support. He mentioned the enterprise is at all times seeking to develop lifelong clients. Whereas some clients who stroll into an automotive service companies really feel they might be getting taken benefit of, Baker mentioned Christian Brothers makes buyer schooling a prime precedence to allow them to resolve what’s greatest for his or her car. They supply video inspections which they ship to the purchasers in addition to photographs, and repair advisers will prioritize the wants for the car.
Honesty can be how the shop builds belief with its clientele, he mentioned.
“We’ll have clients are available seeking to get brakes finished,” Baker mentioned. “We’ll check out it and will inform them you don’t want brakes proper now. … We don’t make cash in that scenario, however the actuality is you acquire the belief of the client.”
One other method Baker feels the enterprise separates itself amongst others within the business is its nationwide guarantee of three years or 36,000 miles, whichever is a higher profit to the client.
“It’s not whichever comes first,” Baker mentioned. “The guarantee is 100%. It doesn’t price the client something. If there’s an issue, we maintain it.”
For extra details about Christian Brothers Automotive in Monument, name the store at 719-219-1042 or go to cbac.com/monument.